RGPD and GENERAL TERMS AND CONDITIONS OF SALE
RGPD and GENERAL TERMS AND CONDITIONS OF SALE – Ya-ka.be
These general terms and conditions of sale govern the relationship between the customer and
Ya-ka.be
/ Biotraiteur as well as the organization and delivery.
The purchaser declares that he/she has read and accepted these terms and conditions of sale before making an immediate purchase or placing an order.
Payment of an order signifies the customer’s acceptance of these conditions of sale.
These general terms and conditions of sale apply to all orders and/or contracts to the exclusion of the general terms and conditions of customers of
Ya-ka.be
Biotraiteur
This Site is hosted by the company OVH. Head office: 2 rue Kellermann – 59100 Roubaix – France, RGPD-compliant itself
banking transactions are handled by Mollie Bank
Secure online payments
We fully comply with the standards set by the European authorities in terms of online payment security. We are constantly under the supervision of the central Dutch bank, DNB. Mollie is listed in the Dutch Central Bank’s register of payment institutions.
Your files are safe
All files processed by Mollie, whether yours or your customers’, are stored on Dutch servers. Located in highly protected data centers. Our servers are constantly monitored by our team of CNP specialists.
Encrypted bank data
Our PCI-DSS level 1 certification is proof of the level of security we offer to both merchants and consumers.
In general, you can visit our site on the Internet without having to identify yourself or provide any personal information about yourself. However, we may occasionally request information from you. For example, to process an order, establish correspondence or provide a subscription. We may supplement this information to complete a transaction or provide better service.
Internet ordering
All orders must be placed via e-mail or the electronic ordering system set up by
Ya-ka.be
Biotraiteur website
All customers wishing to place an order must first register themselves or their company.
The customer must always state the delivery address, billing address and contact details, as specified in the fields on the order form.
Delivery time
Delivery times for goods delivered to the customer are given purely as an indication and cannot in any case engage our responsibility.
Note: Advance orders are given priority for delivery. Unforeseeable circumstances, such as strikes, fire, flooding, etc., and in general any circumstance that makes deliveries impossible or more difficult, are considered as force majeure.
In any event, we cannot be forced to demonstrate the unforeseeable or invincible nature of these circumstances, nor can we be forced to demonstrate that they render performance of the agreement impossible.
Warranty
Ya-ka.be
Biotraiteur will make every effort to supply the goods ordered. If, however, these are not available
Seller’s liability – Warranty
The Products sold on the ya-ka.becom website comply with the regulations in force within the European Union and have performances compatible with non-professional and/or professional uses.
In no way can the seller commit to a result with the customer. Consequently, the Customer may not hold the Vendor liable in the event that the coaching program does not, in the Customer’s opinion, produce the expected effects.
Products supplied by the Vendor benefit from the right of withdrawal by operation of law and without additional payment, independently of the right of withdrawal, in accordance with legal provisions,
– the legal guarantee of conformity, for apparently defective, damaged or damaged Products or Products that do not correspond to the order,
– the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
in accordance with legal terms and conditions.
In order to assert his rights, the Customer must inform the Vendor, in writing, of the non-conformity of the Products within a maximum of 3 days from delivery of the Products or the existence of hidden defects within a maximum of 15 days from their discovery.
The Vendor will reimburse, replace or repair Products or parts under warranty deemed to be non-conforming or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.
Refunds for Products found to be non-conforming or defective will be made as soon as possible and at the latest within 60 days of the Seller’s finding of the non-conformity or hidden defect.
The refund will be made by crediting the Customer’s bank account or by Paypal.
The Vendor cannot be held liable in the following cases:
– non-compliance with the legislation of the country to which the products are delivered, which it is the Customer’s responsibility to check,
– in the event of misuse, negligence on the part of the Customer, accident or force majeure.
The Vendor’s warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are defective.
Payment
The customer has several means of payment:
-cash on delivery
- the customer can pay by bank transfer before receiving the order or directly online by Bancontact / Visa – Paypal via the secure online payment system .by Mollie Bank NL.
In the event of non-payment of all or part of an invoice by the due date, the unpaid amount will be increased by operation of law and by the following charges
without prior formal notice of a fixed penalty equal to 15%, but not less than 15 Euros.
Failure to pay an invoice by the due date renders all other invoices immediately payable. It also gives
Ya-ka.be
Biotraiteur the right to suspend current contracts for supplies still to be delivered.
Claim
Any complaints regarding quality or any other shortcomings must be sent by e-mail at the latest to
Within 24 hours of receipt of goods. Once this deadline has passed, each product delivered is considered to be in accordance with the order.
Any event or circumstance which does not constitute a fault on our part and which could stop, suspend or interrupt the performance of a contract is reserved for our benefit and discharges us from all liability in the same way as a case of force majeure.
Under no circumstances
Ya-ka.be
Biotraiteur cannot be held responsible for any erroneous display resulting from a technical error.
Likewise,
Ya-ka.be
Biotraiteur will not be held to honor an order resulting from a technical error.
Any complaint concerning the content of the invoice must be made in writing within eight days of receipt. After this period, the invoice will be considered definitively and irrevocably accepted by the purchaser.
Repayment terms
No reimbursement will be made if you are connected to the member platform.
No refunds will be made after all or part of the product ordered has been downloaded.
Refunds of services ordered are only possible if such an option is mentioned on the sales page of the service concerned and under the conditions specified there.
For information purposes, the regulations exclude from the statutory withdrawal period “the supply of audio or video recordings, or computer software when unsealed by the consumer”. The statutory withdrawal period is therefore void from the moment the product ordered is downloaded.
The effective date and time of the guarantee corresponds to the date and time of acceptance of payment by the customer’s bank.
Personal information
Ya-ka.be Biotraiteur is committed to ensuring that the collection and processing of your data is carried out in a lawful, fair and transparent manner, in accordance with the General Data Protection Regulation (RGPD) and the Law no. 78-17 of January 6, 1978 on data processing, data files and individual liberties.
In accordance with the principle of data minimization, the collection of personal data from its prospects and customers is limited to what is strictly necessary, and indicates the purposes for which the data is collected, whether providing the data is optional or mandatory in order to manage requests, and who will be able to access the data.
Comply with the RGPD regulation (General Data Protection Regulation) supposed to protect all the data stored about their customers.
The list of readers is managed by the specialized site Aweber or SGAR or Mailchimps, Themselves RGPD compliant. The data they store is limited to the First or Last Name you have declared and the e-mail address to which you receive alerts announcing new items.
Your data is protected by iThemes Security
You also know that if you wish to unsubscribe from our lists, simply click on the “Mailchimps” OR “SGAR” link at the bottom of each message to carry out the operation yourself (modification or deletion).
The customer’s personal information and data relating to the visit to our site are confidential and are not accessible to anyone, and are deleted instantly after deletion of your account. If the account remains active, retention varies according to the type of data concerned. For example, statistical data older than 13 months will be deleted while the account remains active. Other data may be deleted at any time during active use of your account, in accordance with the provisions set out above.
The data is used exclusively to improve the quality and personalization of the service.
Ya-ka.be
Biotraiteur service and for the possible formulation of commercial proposals.
COOKIE
You can choose to disable or enable cookies at any time. The purpose of these cookies is to record information relating to navigation on the site (date and time of consultation, page consulted, date and time of click, place of click, etc.). This information enables us to personalize the site, facilitate access to sections etc…
Purpose of cookies
We remind you that refusing to accept cookies may modify your conditions of access to and use of our Sites (e.g. viewing our videos, storing identification information, receiving personalized recommendations, etc.).
In order to manage cookies as closely as possible to your expectations, we invite you to configure your browser in accordance with the above-mentioned purpose of cookies.
INFORMATION COLLECTED FROM CHILDREN
Our services are not intended for children, and you are prohibited from using our services if you are under 18 years of age.
CONFLICT RESOLUTION/LITIGATION
Any dispute to which the privacy policy may give rise, in particular concerning its validity, interpretation and execution, their consequences and their aftermath, shall be submitted to the competent courts of Brussels / Belgium.
APPLICABLE LAW AND LANGUAGE
The Privacy Policy is governed by Belgian law and is written in French. In the event of a dispute, only the French text will be deemed authentic, even if they are translated into several languages. The nullity of a clause does not entail the nullity of the privacy policy. The temporary or permanent non-application of one or more clauses by Our service provider
Ya-ka.be
/Biotraiteur shall not be deemed to constitute a waiver by us of the other clauses hereof, which shall remain in full force and effect.
The customer is invited to write to: postmaster @ universale . be
Ya-ka.be Biotraiteur head office address:
Publishing director and person responsible for processing your personal data
Bingoni José – tel + 32 477.927.411
Rue de la Jouerie Villers la Ville 1495
Belgium.
Your rights
We are committed to providing you with the right to access,object to, limit anddelete your personal information.
The right ofaccess is understood as the possibility of knowing whether we hold data on you, and if so, the content of this data and the associated purposes, are communicated to you.
The right toobject means that you may refuse to allow your personal information to be used for certain purposes identified at the time of collection.
The right of restriction is understood as options to restrict the automatic processing of the data you have transmitted to us.
The right toerasure means that you can request that your personal information no longer appear, for example, on a mailing list.
To exercise your Rights.
By written, dated and signed request sent to Ya-ka.b eAfter providing proof of identity (copy of identity card), you may obtain free written communication of your personal data and, where appropriate, rectification of any data that is inaccurate, incomplete or irrelevant. A copy of your data will be sent to you no later than 45 days after receipt of your request.
If at any time you feel that our site is not respecting your privacy,
Please inform us by e-mail at the following address : postmaster @
ya-ka.be
Every effort will be made to identify and correct the problem.
European citizens can appeal to the supervisory authority. Contact CNIL.
Ya-ka.be
